Terms and Conditions
These Terms explain how you can use the services of NeFin Solutions, UAB. By opening an account, you agree to follow our rules. Crypto-assets are risky, prices change quickly, and transactions cannot be reversed. We may block accounts if required by law (e.g. AML/CTF). The English version is legally binding; other languages are for convenience only.
1. General provisions
This section explains who we are and that using our services means you agree to these Terms.
1.1. These Terms and Conditions (“Terms”) govern the use of services provided by NeFin Solutions, UAB (“the Company”, “we”, “us”).
1.2. By registering an account or using our services, the client (“you”) agrees to these Terms.
1.3. The Company was registered as a Virtual Asset Service Provider (VASP) in Lithuania until 31 December 2025. The Company is preparing for authorization as a Crypto Asset Service Provider (CASP) under the EU Markets in Crypto-Assets Regulation (MiCA).
2. Scope of services
We provide regulated crypto-asset services such as exchange, custody, wallet transfers, and order execution. Details are on our website.
The Company provides services as permitted under its registration and applicable laws, which may include:
- Exchange of crypto-assets for funds and vice versa
- Exchange of crypto-assets for other crypto-assets
- Custody and administration of crypto-assets
- Execution and transmission of orders
- Deposits to crypto wallets and withdrawals from crypto wallets
Details of available services, limits and fees are published on our website.
3. Eligibility
You must be at least 18 years old and not from prohibited countries.
3.1. You must be at least 18 years old and have full legal capacity.
3.2. The Company does not accept clients who are residents, citizens, incorporated in, or otherwise connected with jurisdictions listed in the Prohibited Jurisdictions List.
3.3. The Company may refuse onboarding or terminate services if you fail to meet AML/CTF, KYC or sanctions requirements.
4. Client obligations and risks
Crypto is risky. Prices change fast, transactions cannot be undone, and your account may be blocked if required by law. You are responsible for safe use and taxes.
4.1. You acknowledge that transactions with crypto-assets involve significant risks, including but not limited to:
- High volatility: the value of crypto-assets may change rapidly and unpredictably.
- Irreversibility: once confirmed, transactions cannot be reversed.
- Technology and operational risks: system failures, cyberattacks, network congestion, or blockchain malfunctions.
- Regulatory risks: legal or tax changes may affect your use of services.
4.2. You are solely responsible for:
- Maintaining the confidentiality of your account and access credentials.
- Ensuring that your transactions are lawful in your jurisdiction.
- Declaring and paying any taxes arising from your use of our services.
4.3. The Company may temporarily block or freeze your account and funds if required under AML/CTF obligations, regulatory requests, or internal risk assessment.
5. Fees
Fees are published on our website and may change.
Fees are published in the Fee Schedule and may be updated from time to time.
6. Prohibited use
You may not use our services for illegal activities or with sanctioned countries/persons.
You may not use our services for unlawful activities, including but not limited to:
- Money laundering, terrorist financing, fraud or market abuse
- Transactions involving prohibited jurisdictions, sanctioned persons or entities
- Activities listed in the Restricted Activities and Prohibited Jurisdictions Policy
7. Complaints
If you have a complaint, contact us. Full procedure is in our Complaints Policy.
Complaints may be submitted according to the Complaints Policy.
8. Privacy and cookies
We follow GDPR and use cookies. See our Privacy and Cookie Policies.
The Company processes personal data in accordance with its Privacy Policy (GDPR) and uses cookies as described in the Cookie Policy.
9. Travel Rule compliance
We comply with FATF Travel Rule, MiCA, and EU AML rules. Details in our Travel Rule Statement.
The Company complies with the Travel Rule (FATF Recommendation 16, AMLD5/6, MiCA). Details are published in the Travel Rule Compliance Statement.
10. Amendments
We may update these Terms. The latest version is always available here.
The Company may update these Terms from time to time. The latest version is always available on our website.
11. Governing law and jurisdiction
Lithuanian law applies. Disputes are handled in Lithuanian courts.
These Terms are governed by the laws of Lithuania. Disputes shall be settled by Lithuanian courts unless otherwise required by law.
12. Language
Only the English version is legally binding. Other languages are for convenience.
These Terms may be translated into other languages for convenience only. In case of discrepancies, the English version shall prevail.
13. Contact
You can contact us via email or post.
NeFin Solutions, UAB
Savanorių pr. 187-301, LT-02300 Vilnius, Lithuania
Email: support@nefin.io